[Resolved] MakeMyTrip India — cab booking for outstation

Hemanth2794

from Bhubaneshwar, Odisha

Address:

Bangalore, Karnataka

I Have booked a cab from Makemytrip(MMT) from bangalore to chittor for 11th March 2018. They sent me a mail regarding the booking and the invoice is shown that i have to pay 5149 for 369 kms and after that they will collect 13 per km. I paid 15% amount while booking INR 773 and remaining i paid to driver. The driver charged 18 per km after 342 kms and not after 369 km. They told me that the driver charges are included in that total amount of INR 5149 but driver took INR 200 extra. They have also provider the old vehicle say 8 years old vehicle for long travel and they didn't respond properly for the issue when we try to negotiate for the vehicle. This is very bad from the customer point of view. I want the money that is took extra from me and proper explanation from Make my trip.

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Mar 12, 2018

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Mar 12, 2018

Updated by Hemanth2794 The complaint is not resolved

Verified Support

Apr 03, 2018

MakeMyTrip India Customer Care's response Dear Hemanth2794

Greetings from MakeMyTrip!!

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

We are getting the case facts checked and will connect with an update shortly.

Assuring you best of our services.

Team-MakeMyTrip Care