[Resolved]  MakeMyTrip India — cab services

Address:400094

With reference to the Cab service vide
booking ID NC[protected], booked through MAKEMYTRIP APP the cab did not turned up on
the day of booking.

Not only that MMT arranged a tri-party
tele-conference with Cab vendor on the same day and
tele-conference conducted for around one hour. CAB Vendor
informed me after listening that they can not provide this
service and asked me to book another booking of cab with
another vendor.

Even MMT executive promised me to refund the full amount.

But MMT has charged full amount even though the services was not
availed.

I want my hard earned money back.
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Jul 29, 2019
Complaint marked as Resolved 
MakeMyTrip India customer support has been notified about the posted complaint.
Jun 11, 2019
Updated by neetu_76
Not only this, the CAB provider AHA Taxi INFORMED ON 13.05.2019 that they have processed the refund, But MMT is keeping quite and not returning my hard earned money back.
Verified Support
Jun 28, 2019
MakeMyTrip India Customer Care's response
Dear Customer,

Greetings from MakeMyTrip.com

We are sorry to read about the issue.
Please accept our sincere apologies for the inconvenience caused.

In reference to your concern, please be advised that we are getting the case facts checked and will connect with an update shortly.

We thank you for writing to us.

Regards,
Team - Makemytrip
Complaint comments 

Comments

I got mail form make my trip team . to give my refund amount 3 to 5 working days . but didnt get amount . and their no option to contact their team after 7 days . I attached mail photo . please take a action asp.

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