[Resolved] MakeMyTrip India — cab services cab cancellation _ nc[protected]

Ravi_raj

from Nagpur, Maharashtra

Address:

Thane, Maharashtra, 401208

Hi, i have booked a cab for family picnic for may 5th and may 6th from vasai to alibaug through mmt cab service. I have also paid full amount of rs. 7500/- for cab service.

On may 5th the day of our picnic, after multiple times follow up, mmt informed me the cab has been cancelled, we will not be able to provide you the services. Since we have a hotel booking done, we have to arrange another cab from different cab services and also has to pay double the amount of the money we had paid to mmt. We reached there in the evening instead of 11 am as we were supposed to reached in morning.

We want compensation for this careless work and spoiling our family picnic by mmt. I have been sending reminder for last 1month, they are ready to pay 2000 in cash and 1000 as voucher. But i have told them that i need compensation of rs.10000/-

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Aug 8, 2018

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Verified Support

Jul 05, 2018

MakeMyTrip India Customer Care's response Dear Ravi_raj

Greetings from MakeMyTrip!

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

Further, in reference to your complaint, while validating your case we have found that our management team has handled your case and post validating with cab vendor, processed full refund of Inr 7280/- and as a compensation offered additional refund of Inr 2000/- + Future travel voucher worth 1000/- we request you to please revert to team on e-mail ref. id[protected] so that they can close this case accordingly. Please be advised that this is the best company can offer from our end since it is an error at vendor’s end. We thank you for writing to us.

Assuring you best of our services.
Team-MakeMyTrip Care