[Resolved] MakeMyTrip India — cancellation, date change fees

Sukanya Ramakrishnan

from Mumbai, Maharashtra

Website:

makemy trip

Make my trip is cheating customers
I booked my return ticket from mumbai to kolkata for the dates 28.12.2018 (E-ticket no. 589-[protected]) and 30.12.2018 (E-ticket 589-[protected]) through make my trip. However by mistake instead of booking return on 30.12.2018, the return date was chosen 30.01.2019.

Now when i try to change the dates, first of all the system is not allowing change dates of one way, secondly the date changes to be done for the entire return trip and the cancellation fees are rs 16300/- which is 86% of the original ticket cost. There is no human interface to resolve this situation. I am being punished for human error which is outrageous and completely unfair.

On your website you are claiming zero cancellation fees and 100% refund on cancellation. Tried to cancel, again you are charging more than 80% of the ticket cost as cancellation fees.
You have claimed you have tried to reach me, a complete lie.

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Jan 9, 2019

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Verified Support

Dec 05, 2018

MakeMyTrip India Customer Care's response Hi Sukanya Ramakrishnan,

Greetings from MakeMyTrip!!

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. In reference to your concern, please be advised that we have checked and found that the management team has already shared the applicable charges and details on this.

Please understand that we do not have any control over the airline penalty.

Assuring you best of our services.
Team-MakeMyTrip Care