[Resolved]  MakeMyTrip India — cancellation issues regarding a flight

Address:

Hyderabad, Telangana, 500009

Hi, we are frequent users of Make My Trip. Recently, on 8th June our flight from Bangalore to Hyderabad - Spicejet SG1239 was delayed by an hour and a half. Since we reached the airport early we luckily found out as they had not sent us a notification or an sms, which is the airline's fault.
The window to cancel a ticket is 2hrs prior and the spice jet counter at the airport refused to cooperate, stating we must cancel from Make My Trip. So by the time we logged in and tried to cancel, we missed the window by 5 mintues, literally and did not receive any refund. Now if we had known of the delay earlier, we could have cancelled our ticket. We did not want to wait until 10:45 pm to take off because of a certain emergency. But the lack of communication and irresponsibility on the Airline's or Make My Trip's behalf cost us our money. If the flight got delayed, the cancellation window should have also been expanded or changed. This is unfair, and I would like some kind of an answer so that this doesn't happen again. Refund our money or simply lose a frequent customer. Both Spicejet & Make my Trip should look into this as it paints a very sorry picture for both. Thanks