[Resolved] MakeMyTrip India — cancellation of my journey from bom to cjb on 1.12.17 without my knowledge

Murthi R

from Coimbatore, Tamil Nadu

Address:

Coimbatore, Tamil Nadu

I have on 24.10.17 by mistake booked my journey from mumbai to coimbatore on 30.11.2017 pnr no. Njcj3r flight no.6e 375, instead of 1.12.17. Immediately i have cancelled the ticket too. On 29.10.17 when i approached for refund, after a lengthy discussion my call has been transferred to goindigo. They after viewing in their system told my ticket has not yet cancelled and they told my journey can be very well re schedule. As per their advice i have re scheduled my journey for 1.12.17 by paying additional amt of rs.7336/- and goindigo have issued boarding pass also. On 6.11.2017 i am surprised to receive a message from goindigo that my rescheduled ticket for 1.12.17 is cancelled by you. I became fed up and and nervous. I am now in a critical possition because of your action. I would now request you please look into this matter and render justice.in this regard i have received a message with in 48 hrs time my grievance will be sorted out. Please help me to keep my confident on you.
Murthi raju.

Was this information helpful?

No (0)

Yes (0)

Dec 14, 2017

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Verified Support

Nov 13, 2017

MakeMyTrip India Customer Care's response Dear Murthi R1,

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

Further, while looking into your concern we have found that a few important details are missing.

Please provide us with the following details: -

Booking id or
E-mail id/Mobile Number entered at the time of booking.

We await your response to get the matter checked at our end.

Assuring you best of our services.

Team-MakeMyTrip Care