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[Resolved]  MakeMyTrip India — cancellation of train ticket booked - make my trip ref. nr[protected] and nr[protected]

I booked 4 train tickets through makemytrip india. Out of the 4 tickets, i wanted to cancel 2 tickets booked on 11/01/2019 from 12/01/2019 onwards but failed repeatedly.

The following is the detail of bookings to be cancelled.

1) make my trip booking reference is nr[protected] and pnr no.[protected] and transaction id: [protected] of irctc.

2) make my trip booking reference is nr[protected] and pnr no.[protected] and transaction id:[protected] of irctc

In mobile app. Or internet site while selecting cancel bookings or my trip it is always showing looks like you haven't made any bookings yet!
On selection of live chat or customer contact it is always showing someting as "i'm sorry! Looks like something went wrong and i could not help you"
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Apr 6, 2019
Complaint marked as Resolved 
MakeMyTrip India customer support has been notified about the posted complaint.
Feb 19, 2019
Updated by Ramrajks I tried to cancel ticket in IRCTC site but in vain as the system did not allow since it was booked through make my trip even though booked in my ID. Till now I was not informed the way or link in makemytrip site to cancel ticket. Now the refund will get reduced since travel date is 22/02/2019 because of irresponsible and unhelpful attitude of people at makemytrip. By reading the lot of complaints about this organization I suggest the aggrieved can join together and plan to Sue the company for the mental agony and loss suffered.

Nobody takes responsibility while contacting over phone.
If anybody in the company is seriously concerned about resolving the complaint please inform the way to cancel ticket in your site clearly to my email - [protected]@gmail.com. immediately.
Feb 19, 2019
Updated by Ramrajks I want the procedures for cancellations. The company should only inform the way and procedures for cancellations available in their application and not to cancel any ticket unilaterally without my concern. I will cancel the ticket on my own
Verified Support
Mar 05, 2019
MakeMyTrip India Customer Care's response Dear Ram,

We apologize that you had having issues accessing our cancellation tab. You can also send us the details of your issue via email to [protected]@makemytrip.com, so that we can work to help you.

Regards,
Team- MakeMyTrip Care
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Comments

First issue property booked on app was not provided

Second issue hotel person says I cannot have non veg and liquor inside the room which is no where mentioned on make my trip nor on the website of the hotel.
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