[Resolved] MakeMyTrip India — cashback on credit card

Shripad Patkar

from MUMBAI, Maharashtra

Address:	Thane, Maharashtra, 400610
Website:	www.makemytrip.com

Hi there,

Have purchased international air tickets yesterday through makemytrip[mmt], though have applied the correct coupon code [hdfcint] mmt is now refusing to refund the cashback of 9000rs saying i haven't applied the code. :) watta crap!!

Perhaps these poor fellows are unaware that if i can pay 1lac+ amount from my card entering all correct card details then how would i miss entering the coupon code? :) since i smell a rat have also called their helpline an hour before the booking to confirm about the cashback & code etc and they also agreed about my call details per their records!!!

They are the biggest cheater i have ever dealt with, the most funniest part is in this digital world now they are asking to show evidence that i have applied the code i. E. Screenshot of booking window. :):) come on,,, now thats too much... If 9000rs cashback is applicable for the ticket booked on 25-jan using hdfc credit card then what's the super evidence than the credit card number itself which clearly denotes the bank it belongs to i. E. Hdfc or icici or axis.

Mmt team if you really wanna steal the cashback monies of your old time customers then why do you come with fake offers to grab away our hard earned monies??? Pl stop it or else u may lose lot more customers including me in future!!! :)

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Mar 14, 2018

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Jan 28, 2018

Updated by Shripad Patkar Hi folks, just to update you all am yet to get back my cashback amount from MMT. They said they have escalated it to their customer delight team and working on the same !!!

Just to be cautious on your part kindly ensure that you take screenshot of your computer/laptop screen while entering discount code :) or else you may also fall prey to the same conspiracy which am facing currently & may lose your hard-earned monies :) MMT may be trying yo save their cashback monies & hence denying it at the 1st place without evidences of screenshots etc in today's digital world :)

Verified Support

Jan 31, 2018

MakeMyTrip India Customer Care's response Dear Shripad Patkar,

We were looking into your concern but have found that a few important details are missing. We are unable to find out exact concern or issue as complete details not provided on the review.

Please provide us with the following details: -

Booking ID or
Correct Email address/mobile number used at the time of booking

We await your response to get the matter checked at our end.

Assuring you best of our services.

Team-MakeMyTrip Care

Feb 14, 2018

Updated by Shripad Patkar Hi MMT, Got my refund today after fighting a lot !! My only concern is why in the 1st place it was denied and I have been told that the code is not entered. Is it just to check if the customer is going to give up his cashback amount? Pl respect customers and their hard earned monies and dont let them struggle or fight with you to get the same like I had to do for last couple of weeks .