MakeMyTrip India — Charges deducted from Bank for flight ticket booking but neither ticket has been booked nor payment confirmation has been received

Address:

MakeMyTrip India Pvt. Ltd., DLF Building No. 5 Tower B DLF Cyber City, DLF Phase 2 Sector 25, Gurugram, Haryana 122002, India

This is to inform that today morning, the undersigned was trying to book a flight ticket through MMT from Bagdogra (Siliguri) to Kolkata. While completing the booking of the said flight ticket, even though the amount was deducted from Bank, no confirmation has been received regarding booking of the said flight ticket from MMT . Subsequently, the undersigned contacted the customer care of the Bank and it was confirmed by the Bank that the transaction has been made successfully and an amount of Rs. 6748/- has already been credited to the beneficiary account. Accordingly, the Bank has also provided the reference ID ( PRN Number[protected] for the said successful transaction. The chat history with Bank representative vide which the above information was shared, is being enclosed herewith for more clarity.

In view of the above, the undersigned vide email has requested MMT customer care for their confirmation regarding the credit of the aforesaid amount under above transaction reference no. Accordingly, it was requested to share the invoice and ticket details. It was also requested that in case, the amount has not been credited to MMT, the same may kindly be confirmed so that the matter can be taken up with the Bank for the refund. The above was also informed through telephonic discussion to one of the Representatives of MMT and it was assured that the problem will be resolved immediately.

Despite repetitive follow-ups and thereby assurance from MMT for addressing the issue, the Undersigned is yet to receive any clarity on the aforesaid issue from MMT. Moreover, the undersigned has been finding it very difficult to connect with the MMT Representatives as most of the times they are not picking the call and even when someone picking the call after numerous efforts, every time the undersigned has been asked to explain the fact again as the same person who has assured to resolve the matter immediately, is not picking the call . In absence of response from MMT, the Undersigned is not able to take up the issue with the Bank as they have confirmed the amount has already been credited to beneficiary.

Therefore, the undersigned is forced to raise the matter in this forum with a hope to get a resolution at the earliest.

Will MMT please attend to my grievance and kindly confirm whether the amount has been credited to them or not so that the undersigned can take up the same with the Bank. In the event, if the amount is already credited as confirmed by the Bank, then kindly provide the Air ticket and invoice immediately.