MakeMyTrip India — cheated by makemytrip and money is looted

Just booked a property through makemytrip in pondicherry and finally that property was like haunted house and rooms were horrible and waskroom tap was broken and floors were dirty and had pan masala in the floor and cigarettes smell was coming and ac air glider was broken and water was flowing. So we need to get out from the property as we came with the family. I just wasted my money and my time... I paid 5.5k but totally got wasted and maketrip is not refunding my money and i trusted makemytrip but at last i got cheated by them.
Why should i pay money when i don't get a basic amenities.

Kindly call me at [protected]