[Resolved]  MakeMyTrip India — company not reachable by phone/email

I have unfortunately lost my father and would like to cancel my holiday due to this. Despite repeated calls and emails to the team there has been no response and i have spent hours trying to reach them. I would like to cancel my tickets and recover my money but there seems to be no sense of responsibility or care for customers concerns. As a travel company it is appalling that you are not reachable by email or phone and expect all queries to be answered by live chats/website faqs. This is unacceptable and i would like to lodge a complaint against such irresponsible companies.
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May 10, 2019
Complaint marked as Resolved 
MakeMyTrip India customer support has been notified about the posted complaint.
Verified Support
Apr 09, 2019
MakeMyTrip India Customer Care's response
Dear Aafia,

Regret the inconvenience

We're so sorry to hear that your experience with us was not as expected. We never want you to feel like you're stuck with a bad experience. Please share the booking ID so that we can assist you further.

Regards,
Team- MakeMyTrip Care
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    MakeMyTrip India Phone
    +91 12 4289 8747
    +91 12 4462 8747
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    MakeMyTrip India Address
    Tower A, SP Infocity 243, Udyog Vihar, Phase 1, Gurgaon, Haryana, India - 122016
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