[Resolved]  MakeMyTrip India — complaint id[protected] amount of 7890 deducted and no booking received

Address:	Mumbai City, Maharashtra, 400069
Website:	supportz.makemytrip.com/MyAccount/Help/b3wLckQe0FpWW2rIvKBy

This is regarding my hotel booking for shenbaga, pondicherry from 28 to 2nd october. I got a mail from makemytrip.com saying that there is a good deal for the hotels i was looking for and at 12:45am yesterday (31st july), without browsing through any other website, i trusted makemytrip’s deal and booked the hotel. The payment has gone through amounting to rupees 7890 (Transaction details attached).
But i did not get a confirmation mail nor did i get a booking id. All the rates flashing on makemytrip.com has been inclusive of the 1000 rupees in my wallet along with the ongoing flash deal.

The room i booked was the last room remaining and the deal only lasted till yesterday. I registered a complaint on the portal with the id[protected], but received no revert till i clicked on escalation.
Out of severe distress and endless waiting, i called the toll free number. I was told that the wallet amount did not get transacted hence my booking failed. When i asked the lady to rectify the technical glitch and process the payment, she conveniently said that she will refund the money and that will reflect in 5 working days.

As you are well aware of this industry, the price of the hotels keep rising with festive days coming by. My tickets are booked around the festive time hence when i saw a good deal from makemytrip, i immediately booked it. Now i have not only lost the room but also the deal and for a technical glitch from end, i have to pay a huge price.

I am traveling solo and it was very important for me to book a good hotel but now makemytrip is telling me that the refund will take 5 days so by the time i book again, i will be charged exorbitantly for my choice hotels.

Details of my account: ankita biswas
Registered email id: ankita. [protected]@gmail.com

I have received no help from them till now