[Resolved]  MakeMyTrip India — compromising safety of a woman and causing hassle right at the time of travel

So here’s a story:
I book a bus ticket from makemytrip.com for my sister on 5th august and receive each and every confirmation about the booking being successful. On the date of journey 18 august, when my sister reaches the point to board the bus the bus operator says that they have not received any booking of her name from makemy trip and the time was 11:20pm.
I try to reach out the “24/7” customer service only to get my call disconnected 4 times and then to get a reply from ivr that the lines are active only from 9am to 12am. I try to contact via chat only to get a reply today morning.
Today, when i finally got lucky enough to get a chance to talk to their delighting customer service, i was repeatedly asking for a supervisor but only got to hear “our supervisors are not available now, i have requested a call back” for 4 times. Finally after which i had to be stubborn enough to not to disconnect the call and get the supervisor after 35 minutes of waiting on my 4th call.
This is an example of the best ever customer service.
And makemytrip’s ceo deep kalra is extremely responsive to reply me on my email sent to him today morning.
Now answer me :
1. Why was no information passed on to me by india’s no. 1 travel website or your bus operator even till 1 hour before the journey began?

2. Who would have been responsible if something happened to my sister who was there alone stranded at 11:30 pm in an almost deserted place?

3. Who will make up for the loss of time and for the hassle caused to 3 other family members who were sitting 800 kms away from her?

4. How can @makemytrip not take care of the safety of its passengers, and specially when its a female passenger traveling at almost midnight?

You @makemytrip have given me a fabulous booking experience. Thank you.

P. S. : if you have the courtesy to reach out to me, you can use the details of the booking id : nu[protected]
Also, the words in caps express sarcasm :)