[Resolved]  MakeMyTrip India — Confirmed booking got rejected

Address:Gurgaon, Haryana
Website:makemytrip.com

Hi

Make my trip Complaint number (Reference ID[protected]

Booking ID:

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I have done few booking on Airport hotel waves through make my trip. At that time the price of the hotel was very low All the booking were confirmed and I got all the vouchers in my mail. Now after booking the hotel I also called the mmt customer care and speaks with Nidi (from mmt support) who confirm my booking. Now after booking my hotel i also book two flight tickets for my friends who will be staying with me in the same hotel.

Now after some time I got call from hotel staff where i booked my hotel ([protected]) he told me he have not got any confirmation of my booking and he told me that he will not allow me to check-in the hotel. He was also very rude to me.

After this i contacted make my trip to confirm my booking from the hotel and if the hotel deny the booking i request them to change my hotel. I do not need refund as at that time the hotel price was very low and i will not get the same price now. From my side my booking is confirmed i have all the vouchers. All the bookings were confirmed by MMT.

Now today MMT customer care called and told me they there was technical issue at their end and they cannot give me the bookings that i have made. If there was technical issue that is there problem not mine i have done everything correct. Moreover there is no TOS of make my trip which state that in case of technical issue all the booking will be void.

Now i have also booked flight tickets for my friend so all my future plans are dependent on these hotel booking.

My check-in is on 6th July 2017 can you please help me to confirm my booking asap. If you need an other information let me know.
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Aug 6, 2017
Complaint marked as Resolved 
MakeMyTrip India customer support has been notified about the posted complaint.
Verified Support
Jul 04, 2017
MakeMyTrip India Customer Care's response
Dear priyankpant,

Greetings from MakeMyTrip!!

In reference to your complaint, we would like to inform you that due to a technical error on our website price of bookings made by you was reflected with incorrect charges. This was displayed inadvertently owing to an automated updation error on our website. Therefore, we will be unable to honor the aforesaid bookings at the rate at which you have booked and are cancelling the same. We request you to make a fresh booking as per your requirements.

The inconvenience caused is deeply regretted and the amount paid by you towards the aforesaid booking will be credited back to you in a short while. We solicit cooperation till then and look forward to assist you in planning your future travel plans with us.

We have mentioned in the User terms and conditions on our website that due to any technical issue, services committed earlier may not be provided or may involve substantial modification.

Please refer below URL for reference:
http://www.makemytrip.com/static/useragreement.html#17

Assuring you best of our services.
Team-MakeMyTrip Care
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