[Resolved] MakeMyTrip India — Convenience Fee / Website Maintenance Fee | |||||
Bought 10 flight tickets (5 tickets x 2 times) through @Makemytrip. They charged me Rs 225 per ticket (Rs 2, 250) as the convenience fee. It is a hidden charge and that I came to know through the emailed invoices. I requested them for a refund of the amount but in reply, the customer support termed it as the Website Maintenance Fees and hence is non-refundable. Insane!! Booking ID NF[protected] Booking ID NF[protected] Regards Niloy Was this information helpful? | |||||
Feb 9, 2017 Complaint marked as Resolved MakeMyTrip India customer support has been notified about the posted complaint. Verified Support Jan 09, 2017 MakeMyTrip India Customer Care's response Dear disindia We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. In reference to your complaint, while validating your case we have found that our relevant team has worked on your case and they have initiated the best possible refund against your both bookings. We hope your concern has been resolved. Please revert for any further assistance. Assuring you best of our services. Team-MakeMyTrip Care | |||||
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