[Resolved]  MakeMyTrip India — date change request was denied

Address:Mumbai City, Maharashtra, 400078
Website:www.makemytrip.com

I had a booking for Mumbai Newark on 8th July 2018 but since my passport was still with the consulate I was not able to fly, so called make my trip for date change as on the ticket provided to me by mmt mentioned date change penalties of RS 7250 from 0 hrs to 365 days but the call center refused to do date change or refund and asked to contact air India and the air India asked to.contact mmt. I was misguided by mmt and because of that had to bear the loss of more than 1 lakh rupees.
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Aug 26, 2018
Complaint marked as Resolved 
MakeMyTrip India customer support has been notified about the posted complaint.
Verified Support
Jul 26, 2018
MakeMyTrip India Customer Care's response
Hi firdos aftabi,

We apologize for the inconvenience. Please accept our sincere apologies for the inconvenience. Further, in reference to your complaint we have tried fetching details with the help of mobile number & e-mail id provided but, unable to retrieve any details so, while validating the issue we have found that a few important details are missing.

Please provide us with the following details: -

• Correct Booking id or
• E-mail id/Mobile Number used at the time of booking

We await your response to get the matter checked at our end.

Assuring you best of our services.

Team-MakeMyTrip Care
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