[Resolved] MakeMyTrip India — decreased refund amount

aryapaul

from Delhi, Delhi

Website:

www.makemytrip.com

I had booked a flight to paris from hyderabad through makemytrip india in the name of my spouse mrs arunima mukherjee. The booking was done on october 03, 2018. The booking id was nn[protected]. The flight details were
18/10/2018 : hyderabad - mumbai : flight number 9w 392
19/10/2018 : mumbai - paris : flight number 9w 4947
01/11/2018 : paris - mumbai : af 218
02/11/2018: mumbai-hyderabad : af 6918

Later i had to cancel the booking. Makemytrip promised to refund me rs 38186. Copy if the email it sent to me is attached. Instead makemytrip refunded me rs 37106 (Copy attached).

I request a complete promised refund from makemytrip india. The difference amount of rs 1080 should be credited to my account. I do not want the difference amount to be reflected in makemytrip wallet.

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Nov 17, 2018

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Verified Support

Oct 17, 2018

MakeMyTrip India Customer Care's response Hi aryapaul,

Greetings from MakeMyTrip!!

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. In reference to your concern, please be advised that the team tried to contact you, however, could not establish the connection.

Please revert against the reference#[protected] so that team can take it further.

Assuring you best of our services.
Team-MakeMyTrip Care