[Resolved]  MakeMyTrip India — delay in cancellation refund

Address:

Bangalore, Karnataka, 560087

I cancelled jet airways flight booked through makemytrip vide booking ref # nf[protected]. Cancellation was done on april 18th, 2019. I didn't receive refund even after a month. I called their customer care just now (May 18, 2019). Farheen haq (Their customer care executive) told me that they have received the money from airline. Initially she said that as per company policy, they will refund money in mmt wallet in 7 days and than they will initiate transfer to my credit card account in another 7 days for which i need to call them again. When i asked her where is the company policy on their website about this, she said there is no policy. They are fooling around with customer. If we forget to call them they will not initiate refund on their own. Why they want to keep my money for 2 weeks when they already received money from airline. Since they are using my money, i want 200% interest for using my money for 2 weeks. Else i will file consumer court case within this week in case i don't get any response to this complaint. I have evidence for this conversation with her which will prove them guilty and fooling the customers to misuse our money.