[Resolved]  MakeMyTrip India — delay in refund - more than 30 days now

Address:Gurgaon, Haryana
Website:www.makemytrip.com

I booked a flight ticket on 28th sept at 10:16 pm on makemytrip but once i paid the amount, it showed booking is cancelled. I talked to the support team and they said yes the refund amount will be paid in few working days. I waited for 15 days but i didn't receive the amount. I escalated the issue and from last 20 days everyday they are saying their accounts team is working on the issue or their payment partner is working on the issue but i have not got the refund. It's been more than a month now following up their support team everyday. It's so frustrating and disappointing to have such experience from makemytrip.
Everyday they says they are waiting for their accounts team to get a reply. I want to know does this take 20 days for their accounts team to confirm.
They asked me to share bank statement as well in pdf from the day i booked till today. I sent that as well. There is no refund from their side.

After all my failed attempt i am writing now so that the team take quick action and refund the amount. It's a clear harassment.

Complaint reference id[protected]
Amount - 6921
Booking id - in1b[protected]
+2 photos
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Dec 4, 2018
Complaint marked as Resolved 
MakeMyTrip India customer support has been notified about the posted complaint.
Nov 02, 2018
Updated by Syed Mofassir
Mobile Number- [protected]
If i do not get a refund, i will file a fraud case to MakeMyTrip. It's high time now getting a message everyday we are working on your issue.
Verified Support
Nov 02, 2018
MakeMyTrip India Customer Care's response
Hi Syed Mofassir,

Greetings from MakeMyTrip!!

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. In reference to your concern, please be advised that we have checked and found that the team has confirmed the refund details and you will get your refund.

Assuring you best of our services.
Team-MakeMyTrip Care
Nov 04, 2018
Updated by Syed Mofassir
When i have not received the amount, why did you mark the complaint resolved?
The team told that i will be getting the refund in 3 days but the same message they have been telling me from more than a month so unless i get the refund don't mark this complaint resolved.
Nov 09, 2018
Updated by Syed Mofassir
The team said i will get in 3 days but its again 7 days now and there is no refund i got. Why are you guys harassing your customer like this? It's been more than 45 days now since the issue and apart from false promises i have not got anything. More than 20 times i have made a follow up and still following. More than 5 times i visited the bank and got nothing. For how long will this continue?
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