[Resolved] MakeMyTrip India — delivered wrong update and cancelled my trip | |
I have booked tickets from delhi to kochi from makemytrip. My flight from delhi to kochi was scheduled on 8-sep-2018. I have received a message from makemytrip that your flight has been cancelled by the airlines. But this flight was operational and due to this false message from makemytrip my trip has been spoiled. Now i want my return ticket cancellation without any penalties. Because this miscommunication was done by the makemytrip and why should i pay for someone's fault. Now makemytrip not accepting their mistake. I have checked with the airlines and this flight landed at kochi (Cok) at 8-sep-2018. Now i didn't go to kerala because my flight has been cancelled. So my return ticket is going waste. I would request you to kindly see the matter and cancel my return ticket without any penalties. Please find my flight details as following:- Delhi to kochin booking id nf[protected] Kochin to delhi booking id nf[protected] (Return) Also please find attached screenshot of the message which i had received from makemytrip and the current status of flight. Regards Nikhil Was this information helpful? | |
Oct 18, 2018 Complaint marked as Resolved MakeMyTrip India customer support has been notified about the posted complaint. Verified Support Sep 10, 2018 MakeMyTrip India Customer Care's response Hi nbhargava, Greetings from MakeMyTrip!! We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. In reference to your concern, please be advised that we are getting the case facts checked and will connect with an update shortly. Assuring you best of our services. Team-MakeMyTrip Care Verified Support Sep 10, 2018 MakeMyTrip India Customer Care's response Hi nbhargava, Greetings from MakeMyTrip!! We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. In reference to your concern, please be advised that we have checked and found that our management team has shared the details that the airline has denied for the waiver. Assuring you best of our services. Team-MakeMyTrip Care | |
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