[Resolved]  MakeMyTrip India — delivered wrong update and cancelled my trip

I have booked tickets from delhi to kochi from makemytrip. My flight from delhi to kochi was scheduled on 8-sep-2018. I have received a message from makemytrip that your flight has been cancelled by the airlines. But this flight was operational and due to this false message from makemytrip my trip has been spoiled. Now i want my return ticket cancellation without any penalties. Because this miscommunication was done by the makemytrip and why should i pay for someone's fault. Now makemytrip not accepting their mistake.

I have checked with the airlines and this flight landed at kochi (Cok) at 8-sep-2018. Now i didn't go to kerala because my flight has been cancelled. So my return ticket is going waste.

I would request you to kindly see the matter and cancel my return ticket without any penalties.

Please find my flight details as following:-
Delhi to kochin booking id nf[protected]
Kochin to delhi booking id nf[protected] (Return)

Also please find attached screenshot of the message which i had received from makemytrip and the current status of flight.

Regards
Nikhil
+2 photos
Was this information helpful?
No (0)
Yes (0)
Oct 18, 2018
Complaint marked as Resolved 
MakeMyTrip India customer support has been notified about the posted complaint.
Verified Support
Sep 10, 2018
MakeMyTrip India Customer Care's response
Hi nbhargava,

Greetings from MakeMyTrip!!

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. In reference to your concern, please be advised that we are getting the case facts checked and will connect with an update shortly.

Assuring you best of our services.
Team-MakeMyTrip Care
Verified Support
Sep 10, 2018
MakeMyTrip India Customer Care's response
Hi nbhargava,

Greetings from MakeMyTrip!!

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. In reference to your concern, please be advised that we have checked and found that our management team has shared the details that the airline has denied for the waiver.

Assuring you best of our services.
Team-MakeMyTrip Care
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    MakeMyTrip India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    39%
    Complaints
    8076
    Pending
    0
    Resolved
    3068
    MakeMyTrip India Phone
    +91 12 4289 8747
    +91 12 4462 8747
    +91 12 4462 8765
    MakeMyTrip India Address
    Tower A, SP Infocity 243, Udyog Vihar, Phase 1, Gurgaon, Haryana, India - 122016
    View all MakeMyTrip India contact information