MakeMyTrip India — didn't get refund for my ticket | |||
I booked a ticket from chennai to coimbatore in city travels on 07/07/19 morning 7.42am through mmt. Journey date is 07/07/19 night 10.40pm, without my permission the ticket got auto-cancelled and i didn't get my refund yet. I called the operator and they told me to book a new ticket, then i booked a new ticket and that also was through mmt.in mmt it has been mentioned that i they had refunded the amount on 7 july 2019 and i will see the credited amount in my bank account after 7 to 12 working days. But now it has been 30 working days but still i didn't get the refund i think this is the way of cheating the customers, is it so? And the major issue is they didn't even provide a customer care number, even if we search in net will get the toll free number which is not at all working and it's a # and in mmt app *chat with myra* is there which is utter waste and and this service is an irrational one and the reason why i am sharing this with you all is please don't book any tickets in make my trip because this is the third time i am experiencing this issue and there are so many good booking apps in play store. Booking id : nu[protected] Was this information helpful? | |||
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MakeMyTrip India customer support has been notified about the posted complaint. Verified Support Aug 23, 2019 MakeMyTrip India Customer Care's response Dear Customer, Apologies for the trouble caused to you. We're so sorry to hear that your experience with us was not as expected. We never want you to feel like you're stuck with a bad experience. Please share the correct booking ID so that we can assist you further. We are unable to trace the details with the email address and phone number provided by you. Regards, Team- MakeMyTrip Care Verified Support Aug 23, 2019 MakeMyTrip India Customer Care's response Please ignore the above response, sharing the updated response. Dear Customer, Apologies for the trouble caused to you. We're so sorry to hear that your experience with us was not as expected. We never want you to feel like you're stuck with a bad experience. We have checked and found the full refund of INR 364 has been processed from our end on 07th Jul. INR 36 has been processed in your wallet account with RRN#[protected] and INR 328 has been processed with approval code#pay_CqbabHfU24tHvR . Request you to please check with your bank, if in case refund is still not reflecting at your end. Regards, Team- MakeMyTrip Care | |||
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And to my knowledge REDBUS app is far better compared to this.It just reveals the truth as it is, like amentities etc...