[Resolved] MakeMyTrip India — didn't receive any refund against the cancelled flight

prachie24

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201301

Mmt booking id is : nn[protected]

This is to state that i had booked jetairways flight from mmt for my wife on 11th april, 2019 connecting delhi to stuttgart (Germany). As soon as i got to know about jetairways has suspended all its flight, i cancelled my booking on 19th of april, 2019.

Since then i am asking mmt about refund as it is their policy to initiate the refund to the customer. But they are not taking any action against it. Instead, they put call on hold every time or disconnected. Looks like they are not willing to pay.

Even on the mails, they sometimes respond like "your refund request is in progress" or sometimes "you have not initiated a refund".

We are currently in germany, and its very hard to connect to them. We already spent lot of money while calling them, also sent an email to the directors, but they never gave the resolution.
Hence request you people to please keep this under your notice and take necessary action against this fraud. I am attaching all evidence of the actual conversation between me, mmt and jetairways. Please consider.

Regards

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Sep 27, 2019

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Verified Support

Aug 26, 2019

MakeMyTrip India Customer Care's response Dear Customer,

Regret the trouble caused to you by Jet Airways flight cancellation.

We are incredibly sorry that you have been waiting for the refund to be processed. We are fully aware that the pain that you cite is not isolated to you but to thousands of other customers who booked with Jet Airways. The situation of Jet Airways is well known to all us, and we are trying to help every customer impacted by the Jet operational disruption.

We are tirelessly chasing Jet Airways for refund, and the moment we would receive it we would initiate the refund process.

We are sorry once again and what I can assure you is that MakeMyTrip is not holding your money and never will. I also assure you once again that the issue is faced by all flyers regardless of where and who they booked their ticket from, including airline's website. We thank you for being supportive with us.

We are always there to help you and will keep you posted on your refund.

Regards,
Team-MakeMyTrip Care