[Resolved]  MakeMyTrip India — Discrepancy in travel itinerary

Address:	560097
Website:	www.makemytrip.com

Hi,
I had booked for a package tour to Andaman from 27th Aug to 1st Sept through MakeMyTrip.
First 2 days of the stay were planned according to itinerary and everything including the property were good. We visted Corbyn's beach, Cellular Jail, Ross Island and NorthBay Island.

Viper Island and Glass Bottom Boat ride were not covered.(supposed to be covered according to itinerary)

On the 3rd day(29th Aug) we went to Havelock Island as planned. The cottage was good and we visited Radhanagar beach.
On 4th day(30th Aug) we went to Elephanta beach in the morning and were supposed to return to Port Blair on the same day. However, the return Ferry was booked for 5th day(31st Aug) evening. There was no sight seeing scheduled for 1 entire day.
We were supposed to visit local places in Port Blair on 5th day. Instead we visited few local places on the 6th day(1st Sept).
However we were not able to cover all the places as mentioned in itinerary.

Would like to tell you that the overall trip was not smooth, had to make repeated calls to Lohith (MakeMyTrip executive) and the local vendors in Andaman to fix the schedule.

Few of the baseless claims made by the executives.
1. When we asked to reschedule the ferry from Havelock to Port Blair, the executive told us that it is a Govt rule to stay in Havelock for 2 days compulsarily. (We enquired with local people and there is no such known rule)
2. According to the executive, the ferry was booked 2 days in advance(25th Aug) and the seats were not available for 30th.(The ferry was booked on Aug 6th- see the attached snapshots). - Another false claim
3. When asked for justification, the executive told that the itinerary is only tentative.
(It is no where mentioned that it is tentative, there was no communication on actual itinerary).

When asked about the planning, the executive was rude in telling that "it is not my problem if you people are getting bored".)

On the 6th day, there was no communication from MakeMyTrip executive to the local vendors in Andaman about or local city tour. We were made to wait for 1 hour in the reception of the lodge for them to pick us up.We had to hurry in seeing the places We could not cover Samudrika Museum, Forest Museum and Wandoor Beach.

There is a clear communication gap between the ground staff and the executives. We too were not informed about any changes apriori.

Since there are lot of places which are not covered and the unhappy experience, we need a refund from MakeMyTrip.

Kindly initiate.

MakeMyTrip Booking ID: IN1605B2S696183

Regards
Manoj