[Resolved] MakeMyTrip India — dubai city tour was messed up nobody came to pick up from hotel

hirenkrana

from Mumbai, Maharashtra

Address:	New Delhi, Delhi
Website:	makemytrip.com

Hi,

I had booked Dubai package from Makemytrip.com for sister and brother Dimple and Rohan.
They had Dubai city tour on second day.
When they called up the vendor details provided in itinerary he said makemytrip has not informed any details about you and your hotel pickup.
When i phone makemytrip executive they wated their time by just buying time and saying we are arranging alternative options.
They wasted their whole day.
And most exciting part which is city tour was missed by them due to makemytrip goofup.
Thankfully my brother hired private taxi and managed to visit few attraction.
Makemytrip should refund the whole package tour along with taxi and phone bills.
Find attached conversation in mail.

+8 photos

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Jan 13, 2018

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Verified Support

Dec 13, 2017

MakeMyTrip India Customer Care's response Dear hirenkrana

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

Further, while looking into your concern we have found that a few important details are missing.

Please provide us with the following details: -

Booking id or
E-mail id/mobile number entered at the time of booking.

We await your response to get the matter checked at our end.

Assuring you best of our services.

Team-MakeMyTrip Care

Dec 13, 2017

Updated by hirenkrana NL[protected]
+1 [protected]

Dec 13, 2017

Updated by hirenkrana NL[protected]
+1 [protected]