[Resolved]  MakeMyTrip India — excessive charge

Address:Gurgaon, Haryana, 122003

I made a booking through make my trip on 22nd september for a flight delhi to adelaide. It was costing me 37500 including taxes, surcharge and convinience charge. And there was a code given which reduced this amount to 35000.
On the final payment page i was asked to pay this amount of 35000. When i confirmed the payment, my card was deducted with 37500.
How can they deduct 37500 when i am affecting to pay 35000??? I immidiately reported the issue. They assure me after verification, i would get the excessive amount back
After 21 days they have come up with the explanation that 35000 was the amount which included the benefit of 2500 which is credited in my wallet that i can use in tits and bits.
Please do not use marks my trip... Their services have seriously deteriorated. They are not even ready to accept their mistake.
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Dec 8, 2017
Complaint marked as Resolved 
MakeMyTrip India customer support has been notified about the posted complaint.
Verified Support
Nov 04, 2017
MakeMyTrip India Customer Care's response
Dear Shailz,

We apologize for the inconvenience. Please accept our sincere apologies for the inconvenience. While validating the issue we have found that a few important details are missing.

Please provide us with the following details: -

• Booking id or
• E-mail id/Mobile Number used at the time of booking

We await your response to get the matter checked at our end.

Assuring you best of our services.
Team-MakeMyTrip Care
Complaint comments 

Comments

I have booked my air tickets on 23rd June from goibibo n makemytrip. I already got my udf refund from goibibo but didn't get any refund from makemytrip.

How much more time are these people (makemytrip) going to take to refund my udf amount.

Deepali kulshrestha

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