[Resolved] MakeMyTrip India — fake hotel in gokarna after paying the bill

Avinash Abbi

from Delhi, Delhi

Address:

Nirvaneshwar complex behind mahaganapati temple , Gokarna.

We booked this hotel spot on gokarna gc stay spot, hotel at gokarna on makemytrip official site. We found it as a fake hotel and when we called make my trip official, they provided us the oyo service number. After calling the oyo number they provided us 2 numbers, one of that number is in switch off mode and the other one is a hotel in chennai. We paid 2285 rupees in advance and now we are at the address provided in the invoice.
This is absolutely disgusting experience with makemytrip. The makemytrip official has also told me that someone from the hotel would call us but none of them called us even after 2 hours.
I want my money to be refunded.

+1 photos

Was this information helpful?

No (0)

Yes (0)

Sep 29, 2019

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Verified Support

Aug 27, 2019

MakeMyTrip India Customer Care's response Dear Avinash,
Apologies for the trouble caused to you
In reference to your complained, we have checked and found that a full refund of INR 2003 has been processed on 17-Aug-19 and the Refund Reference Number for the transaction is #028237.

As compensation, we have given you the FTV of INR 750 which has been sent on your registered email address on 17-Aug-19,

Unfortunately, we will not be able to provide you the additional compensation.

Regards,
Team- MakeMyTrip Care