[Resolved]  MakeMyTrip India — flight booking and insurance

Website:

makemytrip.com

I just made a travel booking with insurance, i was sent an insurance docket which has incorrect passport details, dob etc.

I called customer care to find out what the issue was and your agent (Debasish) who conveniently was trying to say it is a technical issue and it is an automation, and was not able to give me any proper answers. I asked to speak to a superior, but fortunately/unfortunately the superior was not available or busy (Maybe you have other customers who have escalated the same issue)

How can you issue a document with incorrect or someone else's details? Is my data safe with you if i provide it to you, or like your agent was trying to pass it away as a technical issue or an automation issue? What guarantee do i have that my data is safe with you and your agent and your systems are not doing any fraud with it and just sharing it all over the place?

I am not convinced by your system and whether you can guarantee the safety of my personal details or employees in your organization even understand and care about that. I would request you to cancel my booking and issue a refund.

I dont want to get involved with an organization which does not understand the basics of privacy and security and has a portal which is useless (Yeah your chat is also useless) and does not know how to provide support.

Please do cancel the booking and issue a refund at the earliest so that i can still go ahead with my travel plans through some other secure means and not be worried about fraud, and enjoy my vacation.