[Resolved]  MakeMyTrip India — flight cancelled but I wasn't informed

Hi,

MMT Booking ID NN[protected]

I would like to tell you, my father is travelling from Delhi to Amsterdam and we booked via yatra. There was a schedule change, just like mine, however, my father got TWO EMAILS informing about the same, and along with 4 alternatives. He then also received a PHONE CALL for the same.

On the other hand, I had booked with you, Makemytrip, and what did I receive when there was a schedule change? NOTHING! I wasn't informed at all about the flight change, no call nor email, and only found out through aeroflot website 5 hours before the departure time!!! THIS IS ABSOLUTELY UNACCEPTABLE! On top of this, I made at least 10 calls to makemytrip, and I did not get any proper support. In the end after being 4 hours on phone, while on way from Chandigarh to Delhi to catch my flight, where the driver basically had to driver so fast to get me in time to airport! I couldn't even pack my last minute things! It is outrageous! I found out from Aeroflot, that they had already informed you regarding the same. Please don't reply to me with 'there was a technical glitch' because that is normal in today's world and the company compensates the customer for the glitch. Infact, if your bank account transferred the money due to a technical glitch, it would be on you?! NO! It would be on the bank to give you compensation, including that of the harassment. You cannot as a brand and a company have this attitude and entitlement to your customer's money, and only have customer service to take the money from us, but when it comes to experience, you provide zero! This is an international website, better behave like one!

I was harassed over phone for so long, with no compensation, and then a manager offered maximum ₹ 3000 voucher?! What is this!!! I assure, you I will write on every Expat Facebook group there is, to not book on makemytrip, if I am not compensated fairly and fully! Customer service should actually exist to solve customer's problems, and not to only fill their boss's pockets!

I hope you will look into the matter and I will await your reply!

Best,
Ekta