[Resolved]  MakeMyTrip India — fraudulent charges

Address:	New Delhi, Delhi
Website:	www.makemytrip.com

I had booked a cab from make my trip from nishaad resorts in naddi to mini swiss in khajjar. While doing the booking from their app i selected nishaad resorts and it automatically selected mcleodganj dharamsala. Same thing happened when we booked this resort from their app... It says it is in mcleod ganj and hence we thought its in mcleod ganj but only after coming here we got to know it is 10 km away from mcleodganj .
Firstly, their system is capturing incorrect location of nishaad resort.
While i made this cab booking as mentioned in e-voucher i was told some specific amount to be paid for which i made full payment also basis which my booking was confirmed (Got confirmation mail) and e-voucher was also received. This was late evening around 10 and thinking our booking is confirmed we slept. Late night at 1 am we receive an sms from mmt stating since the location is naddi you will have to pay extra rs.500 to driver.
If my booking is confirmed at certain price and now there are any extra charges mmt should not just inform about extra charges but since the price is changing they should ask if we want to continue my booking at revised rates. They cannot just slam those charges on me and force me to pay it just because i made full payment to them. Moreover they had already charged me for 250 km and naddi to khajjiar is approx 170 km so this is well within the kms stated.. So why extra charges??
2. When i woke up and read this msg early morning 7 am i called up their customer care to cancel my booking as this is not fair pricing and you guys should have been transparent enough of extra charges while booking itself and i wasn't ready to pay extra amount. Now their customer care staff ruined my morning my vacation and wasted my 2-3 hrs by talking to different ppl each time who were incapable o[censored]nderstanding customer issues and just kept on saying that if you cancel the booking as per cancellation policy refund is not possible. What the hell is this cancellation policy and how is it applicable? If cancellation is done before 24 hrs of travel date then no refund will be done... But what if my booking and cancellation both are within 12 hrs itself and cancellation is due to changes in pricing from your end and wrong location captured by your app not due to our mistake.

I spoke to 4-5 executives from morning 7am till 11 am who kept on repeating only one thing that you have to pay extra charges or if you cancel the booking you will get 0 refund. What kind of force is this on customer? When asked for supervisor executive said either the supervisor is not available or on short break and will arrange for call back after 10am. When i insisted that i need to speak right now i heard them giggling and laughing on call... Forget about empathising they kept me on 10 mins long hold as if they kept the phone on side... This is an example of pathetic and incapable customer service.
I was supposed to travel at 10.30 am and as per their policy i should be getting driver details 2 hrs prior to travel. But till date i have not received any driver info despite making full payment to them. Moreover that extra amount was to be paid to driver then i should have received the driver details by 8.30 ideally because my request was not yet cancelled. Till 10 am i had no clue what am i supposed to do and i booked a local cab for travel by paying inr 3000 again. Their executive clearly denied that if i don't agree to pay 500 rs they will not share any driver details with me
... But what about inr 2993 that i have already paid. This is sheer disgusting that they will cause inconvenience to customer who has paid already 2993 to them for an extra amount of 500 rs???
The best part is nobody called us and suddenly at 11 am i received an sms stating we tried calling you but we couldn't reach you and your booking is cancelled with zero refund??? Who called me and when??? This is a white lie
I immediately called up their customer care and the executive said they tried calling me thrice and i disconnected the call??? I disconnected the call is another lie...
So much of inconvenience caused to me with no fault of mine and that too after making full payment trusting mmt and now that they have my full money they have upper hand and give a damn and decline me refund. I want my fulll refund of 2993 plus interest on that amount till it is refunded+ my phone bills of approx rs. 300 (I was on roaming and spoke for almost 2 hours in total) and inconvenience caused to me and time i wasted.