[Resolved]  MakeMyTrip India — Full refund not issued

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Makemytrip india

I had booked a flight from mumbai to london via makemytrip booking id NN7KOIX67X7IVCQK4741. Request id.[protected] from 17th aug 2022 to 8th sep 2022. But unfortunately the passenger fell sick and had to cancel the flight. The same was informed to makemytrip via call and mail and they suggested we cancel the flight and opt for full refund due to medical reasons. We did that and cancelled our flight as they did not had tickets for further dates. Since then we have been following up with them we have submitted all our documents yet make my trip has kept our complaint on escalation. Everytime we call them they say we have forwarded your request to airline. When we contact the airline they tell us they cannot interfere in this matter as they have contract with make my trip and its makemytrip who can issue a complete refund. Makemytrip has found a way to make money even with passengers sickness. They are only making us run from pillar to post for our own money and want us to forget our hard earned money. Has makemytrip lowered its standard that they have forgotten humanity. I have used makemytrip on many trips this is my firstever trip which we had to cancel due to medical reasons and the same has been provided to them. Yet these people are behaving so shameless and holding back our money. Its just so disappointing to see our very own indian brands are doing like this. I will never ever book on Makemytrip ever again as they just give fake ads of getting full refund on medical grounds. Avoid makemytrip at all cost... bad experience...