[Resolved]  MakeMyTrip India — grievance for hotel booking id nh7p[protected]

Address:

Make my trip india private limited, b-36 first floor, pusa road, new delhi, 110005, New Delhi, Delhi, 110037

My friend and i planned our weekend trip in outskirts of delhi on 27 july to 28 july on make my trip app. While searching on make my trip i applied filter of resort and swimming pool, got some options and checked amenity of swimming pool, i selected resort askok country resort, 30, rajokri road, kapashera new delhi, in which amenity of swimming pool was shown on mmt app. I booked ashok country resort and checking in said hotel on 27/07/19 at arround 6:45 pm on pay at hotel option. When i checked in hotel manager at reception asked for booking amount so payed approx. 6720 in cash. Manager showed us our room and as for us swimming pool was the only one thing of interest we approached to pool, but to out set back swimming pool was permanently closed and empty. I called mmt hotline regarding this from mmt customer care service we got to know that hotel has legal issue so pool is not available. When i asked why pool is showing in amenity on app they said booking can not be cancelled instead offered me refund of rs. 1800 against amount approx.6720. When i asked for another booking in replacement they simply forbade that. All this conversation took approx 1 hour and spoiled my mood as well as my precious weekend. After my complaint swimming pool option was removed from amenity of that resort. I checked out from resort nearby 08:00 pm same day. This caused me to face humiliation in front of my friends. I wasted my money and my weekend due to negligence of make my trip. I want all my money in refund as this is a fault at your end and strong case of negligence as you are charging for amenities which are not available for customer. Please look in matter and refund my hard earned money.
Name - naveen
Registered mobile [protected]