[Resolved]  MakeMyTrip India — harassment by melanie in mmt

Dear geeta/ ceo deep kalra

We had made booking for switzerland. We also made payment of rs. 1, 30, 000 to mmt already.

Later due to incompetency and misguidance by visa team our visa got rejected.

Now we are re-applying for visa on 14 september, but now your team is pressuring us to make whole payment by 15 september.

We have raised all our concerns to melanie in customer delight team, but she has not helped us in any rightful manner. We have asked her to give us time till 22nd but she is not ready to listen anything. Her behaviour has been such with our concerns that i think whether she is a part of customer delight team or customer harassment team. On calling numerous times also, she does not receives calls. Moreover on asking to be connected to her boss she bluntly said that i am the overall boss here.

Such behavior and service is really disgusting. We are loyal customers of mmt and very shocked by such level of service now.

We belong to reputed power circle of lucknow and shocked to see such nexus of bad service and scam being created where my wife was tricked to make payment and is being harassed.

Please look into this matter urgently and do the needful. We are so aggrevated that now we are thinking to take up legal and necessary media and social media intervention also.

Looking for a favorable response.

Regards,
Inderpal singh
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