[Resolved] MakeMyTrip India — high price charged on tickets on same day

Mukund Parthasarathy

from Pune, Maharashtra

Website:

makemytrip.com

I had booked two tickets i. E from bangalore to dharamstala for march 24, 2018 and return from srinagar to bangalore for april 1, 2018. The ticket charges were at rs 64818/- all inclusive. However cleartrip.com and makemytrip own site showed an amount of around rs 55718/- on the same day. I was asked to share the screen shots and mail it to price guarantee.com which is shared with them. Now after 30 days the company informs me that the price guarantee is only applicable for international tickets. Firstly its not only a question of price guarantee, its a clear case of cheating where the consumers are taken for ride due to the online booking issues. I was informed that the pricing is dynamic. But how can there be such a huge difference in price in the same day, that too the reduced prices. Will a complaint to consumer court help.

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May 6, 2018

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Verified Support

Apr 03, 2018

MakeMyTrip India Customer Care's response Dear Mukund Parthasarathy,

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

Further, while looking into your concern we have found that a few important details are missing.

Please provide us with the following details: -

Booking id
E-mail or Mobile number entered at the time of booking.

We await your response to get the matter checked at our end.

Assuring you best of our services.

Team-MakeMyTrip Care