[Resolved]  MakeMyTrip India — himachal packages issue

Address:Anugraha layout, Bilekahalli, 560078

We had booked a package online with make my trip for Himachal -NL[protected] worth 64000/-. My wife is having some critical pregnancy issues and doctors have suggested not to travel till delivery so we are requesting for the postpone of my current Himachal package or change the travellers details but they are not considering the circumstances and changing the dates or changing the travellers details also. In the terms and conditions there is no mention of this. Even though I have submitted the medical documents MMT is not considering the request and giving us the required change. MMT is trying to fraud the customers without giving them proper details and flexibility considering critical medical conditions
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Jul 30, 2019
Complaint marked as Resolved 
MakeMyTrip India customer support has been notified about the posted complaint.
Verified Support
Jun 28, 2019
MakeMyTrip India Customer Care's response
Dear Customer,

Greetings from MakeMyTrip.com

We are sorry to read about the issue.
Please accept our sincere apologies for the inconvenience caused.

In reference to your concern, please be advised that we are getting the case facts checked and will connect with an update shortly.

We thank you for writing to us.

Regards,
Team - Makemytrip
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