MakeMyTrip India — Holding a unauthorised amount

MakeMyTrip India — Refund not being processed for cancelled flight
on Oct 22, 2020

I had booked my flight from Pune to Dehradun, PNR number ZHVIHC The flight was cancelled due to national lockdown imposed by honourable indian Government.

I have contacted the airlines indigo and they have given complete refund to make my trip about more than a month ago. If that is the case why has my money not been refunded to me as yet by your company.

You have not even cared to inform me that the money has been refunded by the airlines and repeated attempts to contact you on your customer care numbers have been futile.

Firstly they transferred money in make my trip wallet and took back to say that will transfer this money in ur bank account which has been not transferred yet. All I need my money in my bank account.

It is surprising that even after the whole country has returned to work. makemytrip customer care executives are not taking calls under the garb of covid pandemic. All we get is the automated response system which never works.
This is not how a tech company is supposed to work.
Please refund my money.