[Resolved]  MakeMyTrip India — hotel booking and customer service

Address:

388620

Dear Sir/Ma’am,
I have made a hotel booking using MMT application and I received a call from hotel next day saying this booking can’t be confirmed. So, I informed the hotel that I’ll contact makemytrip as booking has been done through them. I have tried to call MMT and everytime it says due to high call volume we are serving customer with booking in next 5 days and sends a link to chat with an automated system called Myra. I have used that platform to raise my concern and all the time CSR from the company said I’ll get a call back in 24 hours and the time when I chatted it says I’ll get a call back in 10 minutes which never happened. Also, upon asking by the CSR to close the ticket I have informed them not to close the ticket as it’s not resolved and haven’t got call in 10 minutes as promised. I have screenshot of all the above said and would be more than co-operative to share the same upon request. I hope things get resolved and experience of customer service gets better. I have attached screenshot of most recent chat and you will be able to figure out how exactly I have been treated.

Looking forward to see some strict actions towards the big organization like this and hope to get some justice by complaining such matters to government.

I will be waiting on clarification for the above mentioned matter with best possible solution.

Regards,

Pratikkumar Ramanbhai Patel
(+[protected]