MakeMyTrip India — Hotel booking, got cheated

MakeMyTrip India — Hotel booking, got cheated

L lskani from Punalur, Kerala Mar 21, 2022 May 11, 2022 This thread was updated on May 11, 2022

Sir, I booked a hotel (OYO 49541 - Hotel Waris Residency) in Phagwara for staying on 28/02/2022 with my wife and daughter. Booking date was 21/02/2022. I paid the full amount of Rs 1985/- in advance through NetBanking. But astonishingly when me and family went to Phagwara I could not find the Hotel and I was told that Hotel Waris Residencey was sold few months back and it is new owner Management running the hotel with name Hotel Blue Star. They showed their inability to accommodate me and family on the existing booking done thru you. I was compelled to pay Rs 2000/- on 28/02/22 to stay in Hotel Blue star. I request you to check your records and update about non-existing Hotel Wars Residence in Phagwara and take immediate actin to refund me the amount Rs 1985/- which I paid through makemytrip. I complained on 1st of March and again send reminder on 5th March to your mail addresses [protected]@makemytrip.com and [protected]@makemytrip.com never got any response yet. Please look into this issue at the earnest and refund me Rs 1985/. I attach the booking invoice in this mail. My email addresses are [protected]@gmail.com and [protected]@yahoo.co.in My Contact numbers [protected] and [protected] Regards, Santhosh Kumar L +1 photos Was this information helpful? No (0) Yes (0)
MakeMyTrip India customer support has been notified about the posted complaint. Apr 13, 2022 Updated by lskani It is nearly 4 weeks I posted my Complain (above) in consumer complaints. I received a mail stating that the complaint has been forwarded to the MakeMyTrip authorities. But so far no mail or response from them. I hereby request to the authorities to remind the MakeMyTrip to expedite my refund of Rs. Rs.1985 Thank you in anticipation Santhosh
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lskani

from Punalur, Kerala

Apr 13, 2022

It is nearly 4 weeks I posted my Complain (above) in consumer complaints. I received a mail stating that the complaint has been forwarded to the MakeMyTrip authorities. But so far no mail or response from them. I hereby request to the authorities to remind the MakeMyTrip to expedite my refund of Rs. Rs.1985

Thank you in anticipation
Santhosh

LskAniLsk

from Delhi, Delhi

May 11, 2022

Please refer to my complaint above. My repeated reminder for my complaint of OYO Hotel booking through MakeMyTrip website which I got cheated completely as the Hotel which I booked was a non existing (operation ceased many months back). It is going to be 2 months, no response from MakeMyTrip regarding my refund of Rs 1985. This is day light cheating done by reputed online booking site MakeMyTrip. I hereby request to the MakeMyTrip Management to look at this complaint and expedite refund of Rs 1985. Also pls fix theproblem of Htels being ceased its operation but still continuing in the list of hotels while booking. It is difficult for the user to verify the hotel avalability while boooking.

Regards,
Santhosh Kumar L
[protected]