[Resolved]  MakeMyTrip India — hotel booking makemytrip booking id - nh[protected]

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Make my trip

I have booked a hotel at coorg and makemytrip booking id - nh[protected]. After a week received email from makemytrip executive saying that the hotel has some operational issues and they are suggesting some options. They gave me an option which i didn't like. I wrote back to then asking to provide any other option. Later the next day executive called me up and said he will shortly send in the option. He didn't return back. I tried approaching their customer care and they said that some other team is handling this case. They connected me to that team and the lady who answered said that this issue is being handled by vishal (Rep who is handling it). She said it will be resolved in a day. I didn't receive any communication later on. I am unable to cancel it by their app and support. I want to cancel the booking and get full refund. It is so much of mental pressure to me to look into such a mess when we are planning for a happy holiday. I want my money back.