[Resolved] MakeMyTrip India — hotel booking payment made in advance.. but no accomodation provided.. refund not made.

Raj Shekhar Nair

from Kanpur, Uttar Pradesh

Address:	Kanpur, Uttar Pradesh, 208022
Website:	MAKE MY TRIP .com

Hotel booking and payment made for 8 th nov 2017 to 12th nov 2017 vide booking id nh[protected].. Pnr [protected] by make my trip for hotel sheraton, opp gujarat college ellis bridge.

On reaching ahmedabad at this address on 8 th nov night at 11 pm with my wife and baby, there is a "four points by sheraton" but they said they have no such booking by make my trip. I called mmt helpline. They took on conference the said hotel personnel one kishan (The said sheraton is 15 knm away from ellis bridge... Opp seema hall, satellite, ahmedabad) who also claimed he did not have such booking. Then mmt personnel assured me that alternative accommodation will be arranged for me in some other hotel and asked me to wait at this "four points by sheraton".

After that all calls to the mmt helpline failed to connect us to any human interface and directed me to their website link to manage bookings. I waited in "four points by sheraton" reception till 1 am in the morning with my wife and baby and then moved in to a small nearby hotel with the help of "four points by sheraton" staff.
I made a complaint through their website asking for refund and compensation. Till now they have not resolved the issue and not made any refund of advance payment collected.

Raj shekhar nair, mob [protected]
E mail: [protected]@gmail.com

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Jan 2, 2018

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Verified Support

Nov 25, 2017

MakeMyTrip India Customer Care's response Dear Raj Shekhar Nair

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused and delay in resolution.

Further, while looking into your concern we have found that our concern team has handled your case and processed total refund of Inr 8190/- against your hotel booking on 120-Nov-17 towards the original mode of payment. The same should reflect in your account within few days depending upon your bank processing cycle.

It is unfortunate to note that your recent interaction with us has not been up to your satisfaction.

We assure that every possible attempt is made to ensure complete satisfaction. Your experience has assisted us in exploring possibilities for further improvement in our service levels, for which we are thankful to you.

Assuring you best of our services.

Team-MakeMyTrip Care