[Resolved]  MakeMyTrip India — hotel booking plus the mmt representative

Address:Mumbai City, Maharashtra, 400066
Website:Hotel and trip bookings

Mmt is really worst. They take your money and don't revert back. They had booked a hotel for us in pattaya. First thing the hotel was located in a area where all # were there. Second thing, the staff was very rude. The bell told my husband to pick up the luggage. No breakfast was given. The hotel room had outlets in it. The main door was locked on a single panel only. The towels provided to us were in torn condition. We left the hotel the very next day coz it was late night when we had checked in. We had clicked the pictures and at the same time complained to the representative of mmt shreya shetty. She said that she'll get back to us. Which she never does. Even before leaving the country also we had so many questions, but she has our complete money so now why to help the couple is the attitude which we got. From our pocket again my husband had to book another hotel for us coz i am pregnant. And couldn't withstand the surrounding. While leaving as well the hotel staff literally were shouting at us. Coz we only asked for them to call a taxi. The representative is definitely fit for nothing. Please don't book from mmt. Never
Thank you mmt for spoiling our holiday.
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Nov 22, 2018
Complaint marked as Resolved 
MakeMyTrip India customer support has been notified about the posted complaint.
Verified Support
Oct 22, 2018
MakeMyTrip India Customer Care's response
Hi Bhagyashri More,

We apologize for the inconvenience. Please accept our sincere apologies for the inconvenience. Further, in reference to your complaint we have tried fetching details with the help of mobile number & e-mail id provided but, unable to retrieve any details so, while validating the issue we have found that a few important details are missing.

Please provide us with the following details: -

• Correct Booking id or
• E-mail id/Mobile Number used at the time of booking

We await your response to get the matter checked at our end.

Assuring you best of our services.

Team-MakeMyTrip Care
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