MakeMyTrip India — Hotel Booking PNR: [protected] Booking ID: NH[protected]

PNR: [protected]Booking ID: NH[protected]

My name is anuj kumar. I'm staying in Australia, and due to some emergency, I had to travel to India. As it was last minute travel requirement, I was worried about my stay in Gurgaon, India. I booked a hotel via Make My Trip and got a confirmation email with a tax invoice. I paid the total amount along with Insurance. When I contacted the Hotel on my arrival time, they told me that they don't accept travel bookings via make my trip, and the booking charges they asked for were six times higher than what I had already paid during my booking. I immediately called the Make my Trip customer care number to resolve the issue. I spent almost one hour with the customer care executive who tried to confirm with the OYO team about the booking. Finally, he said the hotel phone number was unavailable so they couldn't ensure the same. After discussing with the OYO team, he offered me another hotel near the original booking. Again, I spent another 30 to 45 minutes getting confirmation of this booking. After a long time over the phone, the customer care executive mentioned that the hotel phone number was unavailable. I asked him to provide any other alternative. But he mentioned that they couldn't find any other hotel for me. So the only available option is to refund the money.

Why I'm so disappointed here-

I'm a diabetic and high BP patient. I spent the whole day without any room and talking to the customer care executive. I didn't check my BP when I was having a call with the Customer care executive. I suggest you should listen to these phone calls. He spoke like a recorded messenger (repeating the same sentence 15 to 20 times). He didn't understand the pain of a customer waiting for a room in an alarming winter.

And secondly, my refund amount is only the hotel booking amount. And what about the insurance charges that I paid? I didn't cancel the booking, and the Hotel cancelled this booking. Why should I bear the cost of the Insurance?

Finally, my email is about something other than the insurance refund but mainly about my mental and physical stress due to this mismanagement and lousy customer service. I will file a case for compensation for the psychological and physical stress I had to bear.

I also request improvement of the services.

Thanks
Anuj Kumar