| Address: | North 24 Parganas, West Bengal, 700130 | | Website: | www.makemytrip.com |
I have planned a trip to thailand in february'18 and booked a room at patong mansion hotel for phuket days with booking id : nh[protected].
I have booked superior room. It was showing free breakfast among all the amenities while clicking the link for 'see all amenities' (Screenshot attached).
To make sure, i called up makemytrip support contact number and inquired about the room. As soon as he confirmed me regarding the breakfast, i have booked the room as he mentioned that if there breakfast is mentioned in the web-site, breakfast will be provided for sure. If there is any confusion regarding the conversation, call record verification can also be done from your end.
Once booking was made, confirmation receipt came via email but breakfast was not mentioned there. I have informed makemytrip about the issue via email for their assistance, they have acknowledged the mail promptly through a system generated mail. All these happened on 07-oct-2017.
On 09-oct-2017, i have received a mail from mmt saying that they have checked their log. No such record has been found. Therefore, provision of breakfast will not be there in the patong mansion hotel stay.
I had good faith on makemytrip for better service. Only because of this, i have booked flight ticket and bangkok hotel (Including breakfast) from them for the same trip and was ready to book the hotel of krabi also. But the way they are providing service after this incident, is really unexpected.
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