[Resolved] MakeMyTrip India — hotel staff declined booking of hotel inspite of booking being confirmed by makemytrip.com

Richik Dey

from Coimbatore, Tamil Nadu

Address:	600097
Website:	www.makemytrip.com

I booked with makemytrip with booking id nh[protected] for a 3 day stay at ooty paying inr 5544.00 on 6th instant. I received a successful booking confirmation mail and sms.

But today morning i. E 7th instant, i receive a call from the hotel staff stating that my booking is not confirmed from their end and to contact makemytrip on refund issues.

Since then i have been calling makemytrip for customer support and also mailed them, but in vain.

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Oct 22, 2017

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Verified Support

Sep 12, 2017

MakeMyTrip India Customer Care's response Dear Richik Dey

Greetings from MakeMyTrip!!

In reference to your complaint, while validating your case we have found that, our concern team has handled your case and processed full refund of Inr 4794/- in bank account and Inr 750/- in wallet account. We apologize for all the inconvenience from hotelier due to last moment denial of hotel booking. The refund will get credited within few days in to your account depending upon your bank processing cycle. We thank you for writing to us.

Assuring you best of our services.

Team-MakeMyTrip Care