[Resolved]  MakeMyTrip India — I had filed complaint against injuries I got at hotel golden crest at gangtok that I had booked at makemytrip

Address:

Dr Sahib Singh Verma Polyclinic Burari, New Delhi, Delhi, 110084

To
Honorable Prime Minister 28/06/19
Union of India
New Delhi

Sub- Complaint against Hotel Golden Crest at Gangtok.

Honorable Prime Minister

Undersigned is a Person with disability and booked an executive room at Hotel Golden crest at Gangtok via Makemytrip(MMR) by paying the Pre decided fee as on 24/06/19.

When I arrived at its entrance, I was shocked to see its sharp and slippery steps without any kind of ramp and handrails that is violation of a binding provision under RPWD Act 2016.

Its floor, Toilet were inaccessible and I had get minor injures because of this inaccessible place.

Its only wall fan in room was damaged and we have to spent night in such a panic condition.

There was network issue so I had sent my grievances at Whatsapp of MMT but no action was taken.

I condemn that this hotel is not eligible to book as MMT assured category and my booking amount must be refunded at the earliest.

Because of my health issues, I avoid telephone.

Thanks & Regards

Dr Nitesh Kumar Tripathi
OPD Room Number 5
Dr Sahib Singh Verma polycyclic
Burari Delhi 110084

Copy to following for intimation and necessary action as below -

1- Minister and secretary department of Consumer affairs
2- Minister and secretary departments of
3- Minister and secretary department of Corporate Affair

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