[Resolved] MakeMyTrip India — I want to delete my account permanently..

4 Reviews
 SasankG on Jul 12, 2019
Recently i booked hotel on mmt. Service was horrible.. Without any further due i decided to delete my account rather than making issue of it.. So i sent an email to mmt privacy email to delete my account.in return they asked me to send photo id to delete my account. I've sent an email through mmt account verified email id, if they have any questions or problems they should call be on registered phone number to cross check.. Why should i give my valuable id proof to some x person who i don't even know? As a consumer i should have right to delete my account on my own and there is no such option. You should mention on sign up page that there is no delete option or in privacy policy (Just mentioned as send email to x email to delete account). They failed to provide proper service and information before and after signing up.

I'm not willing to submit my photo id at any cost. And i don't want to be a part of mmt users directory.

Kindly delete the account from your database.

Complaint marked as Resolved 2019-07-25 20:08:10
After complaining on Consumer complaints or what so ever. MMT asked for booking details instead of ID proof, why don't they just give multiple options to verify customer identity?? why don't they give customer an option to delete their account directly from their settings page without any hassle??

Complaint Status

[Jul 12, 2019] MakeMyTrip India customer support has been notified about the posted complaint.
Verified Support
MakeMyTrip India Customer Care's response Jul 15, 2019
Dear Customer,

Greetings from MakeMyTrip.com

We are sorry to read about the issue.
Please accept our sincere apologies for the inconvenience caused.

In reference to your concern, please be advised that we are getting the case facts checked and will connect with an update shortly.

We thank you for writing to us.

Team - Makemytrip
Complaint comments  3 Comments     Updated: Share0Tweet0


I have book my tickets on 27 May 2019 at that time mmt gives the offer on total package 10% cash back .which is not received they have clearly mentioned you get your cash back in 60 days but I will not get yet

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    MakeMyTrip India - I want to delete my account permanently..