[Resolved] MakeMyTrip India — illegal acts

Kl Goyal

from New Delhi, Delhi

Address:	Agra, Uttar Pradesh, 282002
Website:	[email protected]

Sir, cab booking id nc[protected] booking done on 25.01.19 from delhi to agra informing cab no up 65 et 6931with oto 8894. We started our journey from 8.32 pm and reached agra 2.35 by cab no up-81-ct-0708 with driver me uday yadav. On jhebar tall, we came to know that cab and driver were changed. It appeared to us that we are not in safe hand. There was very little fuel in cab and at mathura cng was taken at 12.30 pm by wasting our 90 minutes. Speed of cab was around 60 km per hours. My all family members were afraidof and under worst condition. At last drivers misbehaved at my residence loudly to give threat of police no 100 and others and made our reputation worst in society with the person om prakas no [protected]. All the acts and parties have acted against the ipc act.

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Mar 10, 2019

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Verified Support

Feb 06, 2019

MakeMyTrip India Customer Care's response Dear Kl Goyal

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

In reference to your concern, we have taken cognizance of your comments and the spirit in which you have shared your feedback. It is unfortunate to note that your recent experience with the cab booking has not been up to your satisfaction.

Please be assure that we will take this up strongly with the vendor and also will take the precautionary steps to avoid such unfortunate incidents in future.

I hope this matter will not prejudice your view of Make My Trip and we look forward to assisting you with your future travel plans.

Regards,
Team-MakeMyTrip Care