[Resolved]  MakeMyTrip India — incomplete ticket sent and misinformation by customer care

Address:

Pune, Maharashtra

I purchased return tickets of air india from make my trip. It's for mumbai-raipur-mumbai. I did it through your app. I work at an it company so i had faith that app would work just fine.

Little i knew that a nightmare of experience would soon begin.

On whatsapp and email, i received incomplete return ticket. I received ticket only for first connection. Seeing the ticket from raipur to vizag only, i immediately called your customer care number and the lady there told me that there is no ticket in my name from vizag to mumbai. And since there was no ticket in my email too, i booked another flight of indigo. Needless to say that i booked it at a relatively higher fare.

While in the process of cancelling my original return ticket (Which was confirmed to be incomplete by your executive), i saw on indian airlines website that i had my second connection booked already. So clearly i received wrong email, wrong whatsapp and wrong information on the phone call by make my trip. By then i had already booked my second ticket. Then i call up mmt customer care again and again with confidence i was told that i only have my return booked from raipur to vizag and my vizag to mumbai ticket doesn't exist. I forced the executive to dig the records and after sometime she confirmed that, indeed, i have a flight from vizag to mumbai.

None of your tele callers gave correct and complete information on phone and all they wanted was to get done with the call.

I lodged a complaint for refund of my ticket and i was told that someone would get back to me within 24 hours and no one has till now.

I feel stuck after having booked tickets from mmt. Which i did not expect given the technologically advanced world we are in.

This is such a harrowing experience and as a customer i feel helpless. Your money going down the drains because of a stupid customer care person is very disheartening and nobody seems to know what they are doing in makemytrip.