Abhishek Sharan
Attachments
Mon, Jan 23, 11:58 AM (21 hours ago)
to service
Dear Customer Service Team,
I am writing this mail to highlight to you about an amount that has been erroneously deducted by Makemytrip from my Credit Card.
I had booked a flight ticket through your website on 7th Jan 2023 from :
1. New Delhi to Dubai- 15th Feb 2023 through Emirates Booking Ref No. QGG5Q6
2. Dubai to New Delhi- 19th Feb 2023 through Spicejet PNR No. PIGYUX/SG
I had then rescheduled the Dubai to New Delhi flight from 19th Feb 2023 to 5th March 2023. I did this modification online through your app on 21st Jan 2023.
When I checked the rescheduling charges earlier, it was showing quite less amount in AED(Dirhams) but when I completed the rescheduling, an amount of AED 2, 294.06 was deducted from my credit card. I called customer care to clarify the reason why this unexpectedly high amount got deducted but unfortunately did not receive a satisfactory answer.
When I called the airline (spicejet), they informed me that they have received an amount of INR 3, 089 only from Makemytrip for doing these changes.
I am attaching the tickets and the details of my payment showing in your app for your records. It is mentioned that an amount of AED 3, 016.06 has been charged as Airline Taxes which is not correct.
I would like to seek a detailed clarification of the charges levied on me as I am not able to believe that rescheduling a flight from Spicejet would cost me the amount that Makemytrip has falsely charged on me. I have requested the airline to send me the payment details for my records which they will share shortly.
I would humbly request you to thoroughly check the cause of this error and return the extra amount back immediately.
Attching with this mail-
1. New Delhi Dubai Emirates Ticket
2. Dubai-New Delhi Spicejet Ticket
3. Screenshot of Payment details on Makemytrip App.
Regards,
Abhishek Sharan
Ph No. [protected]
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