MakeMyTrip India — Incorrect Amount charged on Booking

Abhishek Sharan
Attachments
Mon, Jan 23, 11:58 AM (21 hours ago)
to service

Dear Customer Service Team,

I am writing this mail to highlight to you about an amount that has been erroneously deducted by Makemytrip from my Credit Card.

I had booked a flight ticket through your website on 7th Jan 2023 from :

1. New Delhi to Dubai- 15th Feb 2023 through Emirates Booking Ref No. QGG5Q6
2. Dubai to New Delhi- 19th Feb 2023 through Spicejet PNR No. PIGYUX/SG

I had then rescheduled the Dubai to New Delhi flight from 19th Feb 2023 to 5th March 2023. I did this modification online through your app on 21st Jan 2023.
When I checked the rescheduling charges earlier, it was showing quite less amount in AED(Dirhams) but when I completed the rescheduling, an amount of AED 2, 294.06 was deducted from my credit card. I called customer care to clarify the reason why this unexpectedly high amount got deducted but unfortunately did not receive a satisfactory answer.

When I called the airline (spicejet), they informed me that they have received an amount of INR 3, 089 only from Makemytrip for doing these changes.

I am attaching the tickets and the details of my payment showing in your app for your records. It is mentioned that an amount of AED 3, 016.06 has been charged as Airline Taxes which is not correct.

I would like to seek a detailed clarification of the charges levied on me as I am not able to believe that rescheduling a flight from Spicejet would cost me the amount that Makemytrip has falsely charged on me. I have requested the airline to send me the payment details for my records which they will share shortly.

I would humbly request you to thoroughly check the cause of this error and return the extra amount back immediately.

Attching with this mail-

1. New Delhi Dubai Emirates Ticket
2. Dubai-New Delhi Spicejet Ticket
3. Screenshot of Payment details on Makemytrip App.

Regards,
Abhishek Sharan
Ph No. [protected]
+3 photos
Was this information helpful?
No (0)
Yes (0)
MakeMyTrip India customer support has been notified about the posted complaint.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    MakeMyTrip India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    39%
    Complaints
    8073
    Pending
    0
    Resolved
    3068
    MakeMyTrip India Phone
    +91 12 4289 8747
    +91 12 4462 8747
    +91 12 4462 8765
    MakeMyTrip India Address
    Tower A, SP Infocity 243, Udyog Vihar, Phase 1, Gurgaon, Haryana, India - 122016
    View all MakeMyTrip India contact information