[Resolved]  MakeMyTrip India — incorrect booking and unethical behaviour

I had booked a hotel using makemytrip.com for my trip to bali. I had chosen one of the premium rooms (Called ocean room) for my stay but when i contacted the hotel for a casual verification, i was surprised to know that a lower grade room was booked in my name. I asked makemytrip to coordinate and rectify the error. But, they wasted more than one month dodging my calls and did never call me back. As a result when i reached bali, i had no option but to stay in that same hotel and pay another $120 to upgrade my room to the one i had initially wanted at the already paid price. Moreover, i got to know from the hotel that they received the booking from a third party – booking.com where it was clearly mentioned that allot rooms as per availability during check-in. I feel cheated by makemytrip and ended up paying such a high amount for a stay that could have been cheap if they had not messed up.