MakeMyTrip India — insensitive and indifferent nature towards innocent customers

Address:

Delhi, Udupi, Karnataka, 576104

I have been an old customer of MMT and so far I was of the impression that the company was giving better service .However like a lightning strike I got jolt in this month about their insensitivity towards customer when they started to ignore my repeated emails to cancel my tickets to japan via singapore due to pandemic. They said, money refund can't be guarenteed and told me to change the date. After I put my foot down, they told they are in talks with Singapore airlines and the refund amount if any will be put to my MMT wallet and to be claimed for some other trip with in one year:( . When I told them that I wasnt my money back in my bank account, they stopped replying to me.How cool is that!!! Now for several days there is absolutely no reply to my mails by MMT. THIS BEHAVIOR OF MMT MUST BE TAKEN VERY SERIOUSLY BECAUSE THEY FEEL INDIFFERENT TO CUSTOMERS. I HAVE PROMISED TO MY SELF THAT I WILL NEVER EVER EVER AGAIN PUT MY MONEY IN RISK WITH MMT. I rate any company based on how sensitive they are when customers in dire need of their help. I got to learn from them their real avatar . Thanks to the lock down for unmasking MMTs real nature. Stay away from MMT and your money will be safer.